Product · Team
Roles that match how support teams actually work
Invite members and assign Owner, Admin, Manager, Human agent, or Viewer — so agents, inbox, learnings, and billing stay in the right hands.
Roles
Five roles, clear boundaries
Owner
Full access — billing, deleting the workspace, members, agents, inbox, and learnings.
Admin
Invite and manage members, configure agents, handle chats, and manage learnings. Cannot manage billing or delete the workspace.
Manager
Configure agents, handle inbox chats, and manage learnings. Cannot invite or manage members.
Human agent
Take over and reply in the inbox, and view learnings. Cannot edit agents or members.
Viewer
Read-only access to the inbox and learnings. Cannot reply or change settings.
Collaboration
Built for multi-seat teams
Invite the right people
Add teammates by email and assign a role that matches how they work — ops, support, or observers.
Capability-based access
Each role maps to clear capabilities: members, agents, inbox, learnings, and billing stay scoped.
Safe collaboration
Human agents can handle chats without touching agent config. Viewers can follow along without risk.
Bring your team into Gup
Invite members and set roles from workspace settings.