How it works
From knowledge to live answers in three steps
No lengthy integration project. Gup is designed to go from signup to a working support agent in one sitting.
- 01
Train
Connect your help center, docs, and product notes. Gup indexes them and learns how your team answers.
- 02
Deploy
Copy a small embed snippet into your site. Gup appears as a chat widget, ready to help visitors immediately.
- 03
Resolve
Gup answers using only approved knowledge. When it's unsure, it hands off to your inbox — and draft learnings help you close knowledge gaps.
FAQ
Common questions
How long does setup take?
Most teams connect their knowledge sources and go live in under 30 minutes.
What happens when Gup doesn't know the answer?
Gup hands the conversation to your team in the inbox with the full transcript. Outside your human hours, visitors can request a callback instead of waiting on a live handoff.
Can I control what Gup is allowed to say?
Yes. Gup only answers from sources you connect and approve. You can also publish Learnings from real handoffs into knowledge — without re-uploading your whole docs set.
What if my team is offline?
Set availability hours in workspace settings. When humans are offline, Gup keeps answering what it knows and collects callback requests for everything that needs a person.
How do Learnings improve the agent?
Low-confidence handoffs become draft Q&A for your team to review. Publish a draft and it joins agent knowledge; dismiss it if it shouldn’t stick.
See it live on your site
Start free and deploy your first agent today.